Now that I have taken over responsibility for exhibition editing, working with my new team I have been thinking about how we can both develop and manage rich, digital content across all of our sites (that is online, physical and mobile), as well as meeting expectations of a range of internal stakeholders.

I’ve been thinking that there are three levels of or approaches to rich content: the quick; rapid response and the high-level. Think of the quick as akin to an iPad / smartphone movie – capturing a quick moment, event or visitor feedback. – for example this launch of one of our programs. The quick should take no longer than five minutes from capture to update, need little (if any) editing and minimal (if any) branding.

The rapid response idea is a piece that needs a little more editing work, but should only require a maximum shoot of around 10-15 minutes. These videos should be turned around in 24 hours or less and include a response to what’s in the news that day (for example this video on a sperm whale) or something interesting behind the scenes (for example this video on framing up an exhibition).

The high-level is a full-blown production – needing a storyboard, higher production values, budget as well as time and access to decent editing software. It would be akin to developing movies for a physical exhibition or a promotion, such as this fantastic Genghis Khan promo from the Denver Museum of Nature and Science.

We know that watching the moving image has always held a fascination for humans. Now, in the YouTube age, anyone can be a writer, director, producer as well as star. Reflecting on 2011’s top ten videos viewed on YouTube is rather depressing. Rebecca Black, a talking dog, and something called cone-ing made the Australian top ten. Museums can do so much better! The trick is to manage expectations and accept that some content may not be as polished as we’re used to, but at least it’s out there.

I'm hoping the the three-tiered system outlined above can help us manage this complex and fascinating area. Be interested to hear other approaches to developing rich media across your museum sites.