Terms of Entry

• accept that you enter the AM at your own risk and acknowledge that, to the maximum extent permitted by law, the AM is not responsible for any loss, damage, harm or injury arising from your entry to the premises;
• must behave in a manner that is respectful of other people in the AM and does not interfere with, disrupt, or offend other visitors, or cause injury to yourself or others;
• must comply with any direction from AM staff or Security, including but not limited to directions to leave the premises at closing time and for any other reason, directions in the event of an emergency, directions to move away from objects and exhibits, and directions to observe barriers and signage;
• must cloak items if directed by AM staff, including all large or bulky items (such as bags bigger than A3 paper size, luggage including carry-on, wheeled shopping carts, long umbrellas, bulky equipment, scooters, balance bikes, tripods, selfie-sticks, rolled prints/posters, and any other items as directed by AM staff or Security;
• must follow instructional signage regarding consumption of food and drink, hygiene, capacity limits, directional flow and photography;
• must abide by safety signage in the AM and ensure that equipment and furniture provided for visitor comfort and convenience is used only for its intended and ordinary purpose;
• must ensure children under 12 years of age are accompanied by an adult and are actively supervised at all times;
• must keep your strollers, pushchairs and buggies with you or park them in the dedicated parking areas or collapse them for cloaking;
• must wear appropriate clothing and footwear at all times, and must refrain from wearing clothing that displays offensive, discriminatory, or obscene language or imagery;
• must stow bicycles in the bike racks provided and not park any mode of transport on the Crystal Hall entry ramp;
• must inform staff immediately if you become aware of any risk or potential risk to people or property; and
• must have a valid ticket or pass to enter into ticketed exhibitions or events at the AM and will abide by the ticket terms and these Terms of Entry.

Please remember that you must not:

• be intoxicated or under the influence of an illicit drug while on the AM premises;
• bring alcoholic beverages for consumption anywhere on the AM premises;
• bring animals into the AM, except assistance animals accredited under a state or territory law as an assistance animal (further detail here);
• touch, or in any other way, interfere with objects or displays unless otherwise directed by AM staff or as permitted by official AM notices;
• damage, tamper with, misuse, or remove AM property;
• bring onto the AM premises items that, in the opinion of AM staff or Security, may cause damage or may be used to conceal objects for removal from AM premises (including but not limited to real or toy weapons, aerosol containers, containers containing paint, solvents or other liquid, laser pointers, drones, balloons, large luggage items)
• consume food or drink (including having containers of food or drink) within the AM except in designated eating areas, including the restaurant, café, members lounge, and any other designated area during events and functions;
• smoke or use e-cigarettes or vaporisers on AM premises, including the smoke-free zones near the entrances to the AM premises;
• plug personal devices into AM power points;
• leave personal devices or other items unattended, unless directed or approved by AM staff) or position them in a location that may be hazardous to others;
• solicit or undertake any commercial activity, including sales, fundraising, promotions, marketing, photography or filming, unless expressly authorised by the AM in advance of the activity (please see “Photography and filming at the AM” below); and
• for ticketed exhibitions and events, breach ticket terms.

The AM reserves the right to refuse entry or exclude or request the removal of any visitor who fails to comply with these Terms of Entry, exhibits disruptive, offensive or inappropriate behaviour, whose conduct may endanger the safety or experience of other visitors, AM staff, or museum property or for any other reasonable cause. Refunds will not be provided to visitors who are denied entry or removed from the premises due to a breach of these Terms of Entry.

The AM reserves the right to:

• exclude or remove any person from a ticketed exhibition or event without compensation where you have breached the ticket terms or these Terms of Entry;
• visually or physically inspect any bag or object, while you are on AM premises including entry or departure – this may require your assistance to move or remove items from the bag to facilitate our inspection;
• use and operate electronic surveillance technology (including CCTV) throughout the AM premises;
• prohibit any items from the premises;
• remove unattended items;
• dispose of any unclaimed items left in our cloak room or lost property after 30 days without reference or compensation to the owner of the item;
• require you to dismount your bicycle, scooter or skateboard while on AM premises to reduce the risk of injury or damage;
• in accordance with AM’s Liquor Licence and in relation to any events at which we serve alcohol:
  • refuse to serve alcohol, refuse entry or ask visitors to leave if staff suspect that a visitor is intoxicated or behaving antisocially;
  • require proof of age for entry to some events or for the supply of alcohol; and
  • limit the number of people permitted into the AM premises.

Visitors attending events at the AM where alcohol may be served are expected to consume alcohol responsibly while on the premises. Alcoholic beverages may only be consumed in licensed areas and may not be taken from the premises. At the end of evening events, visitors are required to leave the premises quietly.

In most places in the AM, visitors are welcome to take photos or make videos or films (collectively) “images” if:

• it is for personal use only;
• no flash, selfie-stick, tripod or monopod is use;
• there is no sign prohibiting photography for a certain display, object, or exhibition; and
• it does not interfere with or disrupt other visitors or AM operations.

In areas where photography is permitted, please ensure that you:

• do not take images of any person without the permission of that person or their legal guardian;
• do not sell, license or otherwise publish, disseminate or reproduce (or permit such), whether in whole or in part, any images or recordings taken inside the AM for commercial or non-personal purposes without the AM’s prior express agreement. Some displays are protected by copyright and it is your responsibility to clear any copyright permissions relating to your use of images taken on the AM premises;
• notwithstanding the above, if you upload, publish or disseminate any user generated content taken on AM premises (including, without limitation, photographs, video recordings, data recordings or sound recordings) to any digital media platform, including social media (User Generated Content), you consent to the commercial exploitation, throughout the world, of that User Generated Content by any means (including, without limitation, by re-sharing or re-posting such content) by the AM and our commercial and other partners without compensation on a perpetual, irrevocable and worldwide basis.

Indigenous Cultural and Intellectual Property (ICIP)

• In some areas, such as the AM’s First Nations galleries (or where First Nations objects are displayed) photography may or may not be permitted. Please follow all signage relating to the displays and in the exhibition space.
• All First Nations objects are protected under and by ICIP. All items on display at the AM are displayed with the appropriate ICIP consents from First Nations communities.
• If photography is permitted, it is for personal use only and is not to be published, uploaded, sold, disseminated or reproduced under any circumstances. If you wish to do so, you must contact the AM to ascertain whether the ICIP consent extends to such use.
• Where signage indicates that photography is not permitted, you must not take any photos or videos. The AM reserves the right to remove or exclude you from the premises if you do not abide by such a direction.

Film crews and images

• From time to time, the AM or its designated crew, may set up to take images inside the AM. Areas subject to filming will have signage posted and you may be asked to sign a consent form for you, or any children in your party, where your image is recognisable.
• Notwithstanding any written consent provided, by entering the AM premises you consent to, and authorise, the AM to take images, use, reproduce and disseminate them via any means in any context or for any purpose without further authorisation by, or compensation or attribution to you. All images are the sole property of the AM or its licensees and by entering AM premises you release the AM from liability arising on account of such usage.

You must have a valid ticket or pass to enter ticketed exhibitions or events at the AM. Tickets are only valid if purchased from the AM or an authorised agent and cannot be resold for a premium. The AM reserves the right to exclude you from a ticketed exhibition or event where the ticket breaches the Ticket Terms or these Terms of Entry.

The AM is committed to making its collections and exhibits accessible through various public exhibitions and online.

We recommend that visitors with access requirements visit our website for details on accessible and inclusive programs and facilities to help plan your visit and/or ask at our front reception desk for details.

Where you provide your personal information to the AM (including your image on CCTV), it is collected in accordance with our Privacy Statement.

If you have any questions or concerns, you can email the AM at visit@australian.museum or provide feedback via email at feedback@australian.museum or visit the Contact Us page on our website.