Group Bookings Terms and Conditions

AM Group bookings

1. All Group Bookings are subject to these Group Booking Terms and Conditions and the AM reserves the right to amend them at its discretion at any time. The AM also reserves the right to suspend Group Bookings at any time.

2. Group Bookings made through the Group Bookings Office will be issued with a Booking Confirmation and Confirmation Number, which will include details about your booking date, start time(s), numbers, types of tickets and cost. This is not a tax invoice.

3. All Group Booking entry to the Australian Museum is subject to our Terms of Entry except as varied by these AM Group Booking Terms and Conditions. Students and children under 16 years of age must be accompanied by a teacher or other adult. Teachers and group chaperones are responsible for student behaviour.

4. You will be provided a scheduled arrival time for your Group Booking. Early or late arrivals will be accommodated where possible, but we may not always be able to guarantee facilitated education programs or exhibition entry as booked if your timings change.

5. Limited bag storage is available for Group Bookings. If the storage is unavailable, you may have to carry your bags during your visit. Please do not bring bags larger than A4 size, long umbrellas or bulky items.

Changes and Cancellations

6. Final Confirmation
(a) For self-led visits and educator-led programs, final booking numbers must be confirmed at least 14 days prior to the scheduled group visit.
(b) For bookings including special and paid exhibitions, final booking numbers must be confirmed at least 28 days prior to the scheduled group visit.

7. Any changes to numbers or cancellations must be made in writing by emailing group.bookings@australian.museum before the date for Final Confirmation. This includes changes to group numbers, dates, times and types of tickets.

8. A tax invoice will be issued prior to your visit based on Final Confirmation details.

9. The Bookings Office is open during business hours from 8:00 am to 5:00 pm Monday to Friday excluding public holidays. If your enquiry in relation to changes or cancellation is received on a weekend or public holiday, it will be actioned as soon as practicable on the next business day.

10. Payment and Billing Information

11. The AM requires a range of information to process group bookings. Without the necessary information being provided, the AM may not be able to confirm your Group Booking. Please complete all fields which are marked as compulsory when you make your Group Booking.

12. If the booking is being made on behalf of another organisation, please specify which contact details should be used for billing and which should be used for general communication about the booking.

13. A Tax Invoice based on Final Confirmation details will be issued prior to the visit via email. Please advise at the time of booking if the tax invoice needs to be issued to a different contact name or email address. NSW Department of Education schools that use the EDConnect payment system should advise this at time of booking and provide a purchase order number if required.

14. Our payment terms are:

(a) 7 days from the date of the tax invoice; or
(b) where the booking is made less than 7 days in advance, the day prior to the visit.

All payment must be made to the AM prior to the visit, unless otherwise agreed by the AM in writing.

The AM may request proof of payment.

Adjustments on the day

15. Where:

(a) Group number increase from Final Confirmation numbers; or

(b) the Group changes to a more expensive booking or ticket,

the AM will issue a further invoice to cover the costs of those changes.

16. The further tax invoice must be paid within 7 days of the date of this invoice.

17. In the event that Group numbers decrease from Final Confirmation numbers, no deductions or refunds will be given.