The Australian Museum (AM) has COVID-19 protocols in place to help keep our staff and visitors safe. Visitors are asked to delay attending the AM if they:

  • Are feeling unwell in any way
  • Are experiencing flu-like symptoms such as fever, cough, a sore throat or fatigue
  • Have been in close contact with a confirmed case of COVID-19
  • Are awaiting the results of a COVID-19 test or has returned a positive result
  • Have come from overseas and is required by law to quarantine themselves.

Thank you for helping us continue to keep our visitors and staff safe by abiding by our policies.


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Masks are encouraged

The AM encourages visitors to wear a face mask while visiting the AM.

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Travel light

Our cloaking room is located on Lower Ground (LG) and is open during business hours. The AM reserves the right to close the cloakroom without notice. Please refer to our Terms of Entry for information on prohibited items. Please ensure items are collected ten minutes before closing.

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Free general entry

At this time, pre-booking is not required for free general entry to the AM.

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Give some space

Maintain physical distancing – please stay at least 1.5m apart, stand on the markers when queuing and follow the directions of AM staff.

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Keep clean

Wash your hands regularly and use the hand sanitiser provided throughout the Museum.

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Pay contactless

Contactless payment is preferred.


We’re also doing our bit to keep the AM a safe space for everyone. Here’s what you can expect from us:

  • We’re cleaning our facilities frequently throughout the day with hospital-grade disinfectants by dedicated, trained team members
  • We’ve installed protective screens in high-traffic locations such as cafés, shops and information desks
  • Our staff have undertaken COVID Awareness training and are here to help maintain a safe environment.

FAQ

Entering the Museum

  1. Wearing a fitted face mask is encouraged.
  2. We recommend everyone maintain physical distancing while visiting the AM.

Are vaccinations required?

From Friday 25 February 2022, the AM no longer requires visitors to the AM to provide proof of vaccination status or medical exemption as a term of entry, in line with updated COVID-19 settings announced by the NSW Government.

While no longer mandatory, we continue to encourage everyone to get vaccinated and keep their vaccination status up to date, as a key tool to limit the spread of COVID-19 and keep everyone safe.

How long will general admission be free?

Free general admission has been extended at the AM until June 2023, thanks to support from the NSW Government.

Is the AM COVID Safe? What safety measures are you taking?

We are committed to keeping visitors and staff safe and have achieved the NSW Government’s ‘COVID Safe’ industry standard by demonstrating adherence to the respective Government and public health guidelines.

Wearing a fitted face mask is encouraged at Australian Museum for visitors aged 12+.

We have also implemented COVID safety measures, including:

  • Cleaning our facilities frequently throughout the day with hospital-grade disinfectants by dedicated, COVID-trained team members.
  • Installed protective screens in high-traffic locations such as cafés, shops and information desks.
  • Our staff have undertaken COVID Awareness training and are here to help maintain a safe environment.



Are all AM Staff vaccinated?

All AM staff on AM premises are fully vaccinated* and we continue to encourage everyone to get vaccinated and keep their vaccination status up to date. From Friday 25 February 2022, the AM no longer requires visitors to the AM to provide proof of vaccination status or medical exemption.

*or have provided proof of medical exemption

Are your restaurants open?

Yes, both the Billabong Waterhole Level 2 café and No.1 William restaurant on Level 4 are open. Bookings for No. 1 William are encouraged: https://www.no1william.com.au/book-a-table


Admission information


Prices for admission to the Australian Museum (AM) can be found on the Admissions page.

Thanks to the NSW Government, general admission to the Australian Museum is free for adults and children for a limited time.

General admission is not timed. AM staff are on duty to assist the safe movement of visitors around the museum. Please refer to our Terms of Entry for more information.

We hope you have a roaring good time at the new Australian Museum!