In line with NSW Public Health Orders, the Australian Museum (AM) has COVID-19 protocols in place to help keep our staff and visitors safe. Please be advised of the following Terms of Entry for attending the AM:
- Visitors aged 16+ must be fully vaccinated to enter, unless they have a medical exemption. Upon arrival, please have your proof of COVID-19 vaccination or medical exemption to show a staff member.
- Visitors under the age of 16 do not need to be vaccinated provided they are accompanied at all times by a fully vaccinated adult.
- Visitors aged 12+ must wear a fitted face mask. Masks are recommended for younger visitors where practicable. Valid exemptions apply.
- The AM’s existing COVID Safe measures including social distancing, increased cleaning and hygiene practices remain in effect.
Visitors are asked to delay attending the AM if they:
- Have visited an identified venue on the NSW Health list;
- Are feeling unwell or have any cold or flu-like symptoms;
- Are awaiting COVID-19 test results;
- Have recently returned from overseas; or have been in contact with someone from a COVID-19 hotspot.
We will continue to monitor the advice of NSW Health accordingly and update our guidance and Terms of Entry as appropriate.
Thank you for helping us continue to keep our visitors and staff safe by following these guidelines.
Stay home if unwell
If you have felt unwell in the last 14 days, please stay home.
Use your phone to scan the QR code and enter your details for contact tracing. All adults are required to check in separately. You must show a staff member that you’re signed in.
Upon arrival at the AM, please have your proof of COVID-19 vaccination or medical exemption ready to show a staff member.
Wear a mask
Wearing a fitted face mask is mandatory for all visitors aged 12+ and recommended for younger visitors where practicable. Valid exemptions apply.
Free general entry
At this time, pre-booking is not required for free general entry to the AM.
Give some space
Maintain physical distancing – stay at least 1.5m apart, stand on the markers when queuing and follow the directions of AM staff.
Wash your hands regularly and use the hand sanitiser provided throughout the Museum.
Our cloaking room is temporarily closed, and large bags (>A3 size), scooters and balance bikes will not be permitted.
Contactless payment is preferred.
We’re also doing our bit to keep the AM a safe space for everyone. Here’s what you can expect from us:
- We’re cleaning our facilities frequently throughout the day with hospital-grade disinfectants by dedicated, trained team members
- We’ve installed protective screens in high-traffic locations such as cafés, shops and information desks
- The seating provided in our museum has been spaced in line with NSW government requirements
- Our staff have undertaken COVID Awareness training and are here to help maintain a safe environment.
When will the AM reopen?
The AM will reopen from Monday 11 October, with COVID-19 protocols in place to help keep everyone safe, including:
- Vaccination requirements: In line with NSW Public Heath Orders, anyone aged 16+ must be fully vaccinated to enter the AM, unless they have a medical exemption.
- Face masks: In line with NSW Public Health Orders, wearing a fitted face mask is mandatory for all visitors aged 12+ and recommended for younger visitors where practicable.
- The AM’s existing COVID Safe measures including QR code check in, social distancing, increased cleaning and hygiene practices remain in effect.
What do I need to do to enter the AM?
- Upon arrival at the AM, visitors aged 16+ will be required to show proof of full COVID-19 vaccination or medical exemption, in line with NSW Public Health Orders.
- Use your phone to scan the QR code to check in and enter your details for contact tracing.
- In line with NSW Public Health Orders, wearing a fitted face mask is mandatory while you are visiting the Australian Museum. Valid exemptions apply.
- Enjoy your visit! We remind everyone to always maintain social distancing while visiting the AM.
What proof of vaccination do you accept?
The following forms of evidence of full COVID-19 vaccination (or medical exemption) are accepted:
- A COVID-19 digital certificate or Immunisation History Statement, which can be accessed through the Express Plus Medicare mobile app or Medicare online account through myGov. The COVID-19 digital certificate can be added to a smartphone wallet or similar. Visit Services Australia for instructions: https://www.servicesaustralia.gov.au/individuals/subjects/getting-help-during-coronavirus-covid-19/covid-19-vaccinations/how-get-proof
- Printed version of the COVID-19 digital certificate or immunisation history statement (available through myGov)
For people without a Medicare card:
- Call the Australian Immunisation Register on 1800 653 809 and ask for an immunisation history statement to be posted. It can take up to 14 days to arrive.
- Add a COVID-19 digital certificate to a smartphone wallet or similar using the Individual Healthcare Identifiers service (IHI service) through myGov.
- An immunisation history statement can be accessed from My Health Record. Visit Services Australia for instructions: https://www.servicesaustralia.gov.au/individuals/subjects/getting-help-during-coronavirus-covid-19/covid-19-vaccinations/how-get-proof
For people without a smartphone or online access:
- A COVID-19 digital certificate or immunisation history statement can be accessed via myGov to download and print.
- Alternatively, call the Australian Immunisation Register on 1800 653 809 to request a copy in the post. It can take up to 14 days to arrive.
For people with a medical exemption:
- If you have a medical reason for not receiving the COVID-19 vaccination, speak to your medical practitioner about getting your medical contraindication added to your immunisation history.
Penalties may apply for anyone making or presenting a fake form of proof of vaccination or medical exemption.
What are the special exhibitions?
The groundbreaking Unsettled exhibition will be extended through to 27 January 2022. We can’t wait to welcome visitors back to this First Nations-led and informed exhibition, which gives an insight into the lived experience First Nations peoples over the last 250 years.
The popular Australian Geographic Nature Photographer of the Year exhibition will return to the AM from 30 October.
Both special exhibitions are included with free general entry. Prebooking is not required for free general entry to the museum.
How long will general admission be free?
Free general admission has been extended at the AM until June 2022, thanks to support from the NSW Government.
Is the AM COVID Safe? What safety measures are you taking?
We are committed to keeping visitors and staff safe and has achieved the NSW Government’s ‘COVID Safe’ industry standard by demonstrating adherence to the respective Government and public health guidelines.
In line with NSW Public Heath Orders, anyone aged 16+ must be fully vaccinated to enter the AM, unless they have a medical exemption, providing proof at admission.
In line with NSW Public Heath Orders, wearing a fitted face mask is mandatory while you are visiting the Australian Museum.
We have also implemented COVID safety measures, including:
- Cleaning our facilities frequently throughout the day with hospital-grade disinfectants by dedicated, COVID-trained team members.
- Installed protective screens in high-traffic locations such as cafés, shops and information desks.
- The seating provided in our Museum has been spaced in line with NSW government requirements.
- Our staff have undertaken COVID Awareness training and are here to help maintain a safe environment.
Are all AM Staff vaccinated?
In line with NSW Public Heath Orders, anyone aged 16+ must be fully vaccinated to enter the AM, unless they have a medical exemption. This includes AM Staff and contractors. Proof of COVID-19 vaccination or medical exemption to be provided on admission.
Is there any special programming as part of reopening?
Live, acoustic music in Hintze Hall will greet visitors on weekends during the reopening period.
Go to What's On calendar to discover more about our permanent exhibitions including 200 Treasures in the Westpac Long Gallery and keep up to date on future programs and events.
How are you limiting capacities in the galleries and exhibitions?
Our staff have undertaken COVID Awareness training and will be monitoring capacities of specific galleries and exhibitions to maintain a safe environment.
Are your restaurants open?
The Billabong Waterhole Level 2 café will be open for the initial reopening period. We plan to reopen No.1 William on Level 4 on Saturday October 16, 2021.
What are the next special exhibitions?
As part of a $40M Blockbuster Funding agreement created by the NSW Government, the Australian Museum (AM) will be able to host and tour major exhibitions over the next four years including:
- Ramses The Great and the Gold of the Pharaohs, scheduled to open Summer 2023 for a six-month run at the AM
- SHARKS, a homegrown blockbuster, which will debut at the AM in Winter 2022 and then travel to the US and other destinations around the world
The next special exhibition to open following Unsettled will be announced soon – watch this space! Learn more about our future plans.
Prices for admission to the Australian Museum (AM) can be found on the Admissions page.
Thanks to the NSW Government, general admission to the Australian Museum is free for adults and children for a limited time.
General admission is not timed and visitor calculations have been made for each area of the Australian Museum, meeting the 4 square metres rule. AM staff are on duty to assist the safe movement of visitors around the museum
We hope you have a roaring good time at the new Australian Museum!
Please note, NSW Health requires the AM to collect your personal information for the purpose of contact tracing to help contain the spread of COVID-19. We may need to share your information with NSW Health if someone who has tested positive for COVID-19 lists the AM as a place they recently visited. Read our privacy statement to find out how your personal information is shared and stored.
If you have booked a group visit to the AM, please help us ensure a COVID Safe visit for your group by taking the following measures:
- NSW Health requires at least two group leaders per group to register their contact details via the Service NSW app.
- It is the responsibility of the group leaders to keep an electronic record of the names and individual contact details of the other members of their group.
- If the group leaders are unable to register each member of the party using the Service NSW app, they are responsible for keeping a separate electronic record for contact tracing purposes only and
- confidentially and securely storing the electronic record for no less than 28 days; and
- providing those electronic records to the Chief Health Officer as soon as practicable and not later than 4 hours if requested to do so by the AM or NSW Health.