The Australian Museum (AM) is committed to protecting the health of visitors and staff and minimising the spread of COVID-19.
Any visitors who have visited one of the identified venues on the NSW Health list, are feeling unwell or have any cold or flu-like symptoms, or are awaiting COVID-19 test results, should follow NSW Health guidance and delay their visit.
The AM remains open to the public - our hours are from 10am – 5pm every day. The AM will also be open from 5pm – 9pm every Thursday until 25 March 2021.
Wearing a fitted face mask is strongly encouraged while you are visiting the Australian Museum, as recommended by NSW Health. To help keep our staff and visitors safe, we also remind everyone to always maintain social distancing while visiting the AM. Please read our Terms of entry which are updated to reflect NSW Health’s latest responses to COVID-19.
If visitors with paid, timed tickets to Tyrannosaurs – Meet the Family are unable, or choose not to attend, for COVID-19 reasons we will try to honour these tickets on a later date (subject to availability). Where COVID-19 is the reason for deferring your visit, pre-booked tickets can be changed to an alternate date at no charge or refunded (less any third party fees) by emailing firstname.lastname@example.org, quoting your Booking ID confirmation reference number. Our staff are currently busy answering enquiries, so please be patient. Rest assured; your enquiry will be addressed.
The AM’s existing COVID Safe measures including increased cleaning and hygiene practices remain in effect. We will continue to monitor the advice of NSW Health accordingly and update our guidance and Terms of entry as appropriate.
Thank you for helping us continue to keep our visitors and staff safe by following these guidelines.
Buy tickets to our major exhibition, Tyrannosaurs – Meet the Family, in advance. Tickets are limited and timed entry to allow for safe distancing in the gallery. General admission is not timed and AM spaces will have some capacity restrictions.
Stay home if unwell
If you have cold or flu symptoms, have recently returned from overseas or have been in contact with someone from a COVID-19 hotspot, we ask you to please stay home.
On arrival at the Australian Museum, use your phone to scan the QR code and enter your details for contact tracing.
Our cloaking room is closed and large bags will not be permitted.
Wash your hands regularly and use the hand sanitiser provided throughout the Museum.
Give some space
Maintain physical distancing – stay at least 1.5m apart, stand on the markers when queuing and observe the capacities of each room.
We’re also doing our bit to keep the AM a safe space for everyone. Here’s what you can expect from us:
- We’re cleaning our facilities frequently throughout the day with hospital-grade disinfectants by dedicated, trained team members
- We’re providing masks to staff
- We’ve installed protective screens in places such as cafés, shops and information desks
- The seating provided in our museum has been spaced in line with NSW government requirements
- Some digital touch screens and hands-on exhibits will be switched off or closed, others will remain available with hand sanitiser nearby
- COVID-19 marshals will be on duty to ensure social distancing and COVID Safe measures are observed.
If I have a ticket for Tyrannosaurs – Meet the Family during this time period and I no longer can attend, what should I do?
Visitors with paid, timed tickets to Tyrannosaurs – Meet the Family during this period will have their tickets honoured on a later date or refunded if they are unable, or choose not to, attend for COVID-19 reasons by emailing email@example.com, quoting your Booking ID confirmation reference number. Our staff are busy answering enquiries at this time, so please be patient. Rest assured, your enquiry will be addressed.
We will continue to monitor the advice of NSW Health accordingly and update our guidance and Terms of Entry as appropriate. Thank you for helping us continue to keep our guests and staff safe by following these guidelines.
Is the AM COVID Safe? What safety measures are you taking?
We are committed to keeping visitors and staff safe and has achieved the NSW Government’s ‘COVID Safe’ industry standard by demonstrating adherence to the respective Government and public health guidelines.
We remind everyone to always maintain social distancing while visiting the AM. As recommended by NSW Health, if you do decide to visit the AM, we also strongly encourage all visitors to wear a mask.
We have also implemented COVID safety measures, including:
- Cleaning our facilities frequently throughout the day with hospital-grade disinfectants by dedicated, COVID-trained team members.
- Installed protective screens in places such as cafés, shops and information desks.
- The seating provided in our Museum has been spaced in line with NSW government requirements.
- Some digital touch screens and hands-on exhibits will be switched off or closed, others will remain available with hand sanitiser nearby.
- COVID marshals will be on duty to ensure social distancing and COVID-safe measures are observed.
For more information on how the AM will continue to keep our guests and staff safe, see here.
Prices for admission to the Australian Museum (AM) can be found on the Admissions page.
Thanks to the NSW Government, general admission to the Australian Museum is free for adults and children for a limited time. Please note this does not include entry to the major exhibition, Tyrannosaurs – Meet the Family.
To make your visit as seamless as possible, guests attending Tyrannosaurs – Meet the Family are encouraged to book their tickets online. Entry is timed and capacity is limited.
General admission is not timed and visitor calculations have been made for each area of the Australian Museum, meeting the 2 square metres rule. AM staff are on duty to assist the safe movement of visitors around the museum
We hope you have a roaring good time at the new Australian Museum!
Please note, NSW Health requires the AM to collect your personal information for the purpose of contact tracing to help contain the spread of COVID-19. We may need to share your information with NSW Health if someone who has tested positive for COVID-19 lists the AM as a place they recently visited. Read our privacy statement to find out how your personal information is shared and stored.